Last updated: 29 September 2026

At Peskador, we want you to be happy with your purchase. If you change your mind, receive an item that isn't right for you, or have an issue with your order, we're here to help.

This Refund & Returns Policy applies to purchases made through peskador.co.uk.

1. Your right to cancel

If you are a UK consumer purchasing online, you have the right to cancel your order within 14 days of receiving your goods, without needing to give a reason.

Once you notify us that you wish to cancel, you have a further 14 days to return the goods to us.

To exercise your right to cancel, please contact us using the contact details provided on our website and include:

• Your name
• Order number
• The item(s) you wish to return
• Confirmation that you wish to cancel your purchase

2. Condition of returned items

Returned items should be sent back in their original condition, where reasonably possible, with any original packaging, labels and accessories.

You may handle and inspect an item to the extent necessary to establish its nature, characteristics and functionality, in the same way you would reasonably be able to in a shop.

If an item has been used or handled beyond what is reasonably necessary to inspect it, we may be entitled to make a deduction from the refund to reflect any resulting reduction in value.

3. Return postage

If you are returning an item because you have changed your mind, you are normally responsible for the direct cost of returning the item to us, unless we have agreed otherwise.

If an item is faulty, damaged, incorrect, or not as described, please contact us before returning it. Where appropriate, we will cover the reasonable cost of returning the affected item.

4. Faulty, damaged or incorrect items

Your statutory rights are not affected by this policy.

If an item is faulty, damaged, not as described, or does not do what it is reasonably expected to do, please contact us as soon as possible.

Depending on the circumstances and your statutory rights, you may be entitled to a repair, replacement, price reduction or refund.

If you receive an incorrect or damaged item, please contact us with your order number and, where possible, photographs showing the issue so that we can resolve it promptly.

Nothing in this policy limits or excludes any rights you have under applicable consumer law.

5. Refunds

Once we have received the returned goods, or where applicable have received sufficient evidence that you have returned them, we will process any refund due to you without undue delay and in accordance with applicable law.

For cancellations under the statutory 14-day cancellation right, refunds will normally include the cost of the standard delivery service you originally selected. If you chose a more expensive delivery option, we are only required to refund the cost of the standard delivery service.

Refunds will normally be made using the same payment method used for the original purchase, unless you have expressly agreed to an alternative method.

Where a deduction is legally permitted because goods have been handled beyond what is necessary to inspect them, the amount of that deduction may be taken from the refund.

6. Exchanges

We do not guarantee exchanges for unwanted items. If you require a different size, colour or product, you may return the original item in accordance with this policy and place a new order.

If an item is faulty or incorrect, please contact us before placing a replacement order so that we can advise you on the appropriate remedy.

7. Items that cannot be returned

Certain goods may be excluded from the statutory cancellation right where permitted by law.

If any product sold by Peskador is subject to a specific statutory exception, this will be made clear before or at the time of purchase.

Nothing in this section affects your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

8. Sale and promotional items

Items purchased during a sale or promotional period have the same statutory consumer rights as items purchased at full price.

Any additional promotional return conditions will not affect your statutory rights.

9. How to return an item

To arrange a return, please contact us through the contact details provided on peskador.co.uk before sending your item back.

Please include your order number with your return so that we can identify and process it efficiently.

We recommend obtaining proof of postage when returning an item, particularly for higher-value purchases, and retaining it until your return has been processed.

10. Statutory rights

This policy is intended to work alongside, and not replace, your rights under UK consumer protection legislation.

Nothing in this policy excludes, restricts or limits any legal rights that cannot lawfully be excluded, restricted or limited.

For further information about your consumer rights, you can visit the UK Government's consumer rights guidance.

11. Contact

If you have any questions about returns or refunds, please contact Peskador through the contact details colin@peskador.co.uk or calling 07939823740

We will do our best to resolve any issue quickly and fairly.